(1) GRO:
1. Lead the guest to the relevant service area (like western restaurant, front desk etc.);
2. Answer the guests’ inquires and provide necessary assistance and service to the guests;
3. Pay close attention to the guests, communicate with them, enquire them about the impression to the hotels in the Lobby area and give a feedback to the management officers about the guests’ suggestions and advices;
4. Take part in the works of the front office and the guidance of the working procedures;
5. Help the colleagues in front desk solving the problems in finance, like claiming indemnity etc;
6. Maintain the sequence in the lobby area and maintain the safety of guest and his property;
7. Examine the reception work of VIP, and assist the general manager finishing the reception of important guest;
8. Record the important things happened during duty time completely, and finish connection work.
9. Communicate and coordinate the problem between each department about the guest service.