GUEST RELATIONS / CONCIERGE INTERNSHIP

What you will be doing:

• Ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out
• Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction
• To record and distribute all guest and employee messages accurately and efficiently
• To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex, the transfer, storage and handling of guest luggage and property as well as responding to guest requests for assistance and or information
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information
• Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended
• Work together with trust so that colleagues and management meet the goals of the department/Hotel
• Take responsibility to ensure all required tasks are completed accurately and within given time frames
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required

Your experience and skills include:

• Possibility of making a study agreement of at least 6 months
• Languages: perfect English and Spanish
• Person with strong written and verbal communication skills, with great attention to detail
• Proactive and reactive, with a positive attitude, and a good disposition to work as a team
  
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS