Overall Role Purpose:
Coordinate a team of supervisors, team leaders, operations agents, couriers and clerical processing staff to consistently meet service standards and performance within budget parameters.

Key activities

• Shift Operations Management
• Coordinate shift operations to meet operational demands at a high service quality
• Respond accurately and make prompt and effective decisions to address any issues encountered during the shift operation
• Meet with duty supervisors / team leaders to discuss and determine route requirements and resource allocations
• Monitor operations to ensure service procedures and performance standards are met and have been implemented
• Enforce the shipment security measures and controls