1.     Development and Implementation of all Customer Service Activities

• Work with relevant stakeholders to develop and implement customer service programs  (Service and Parts)


• Diagnose, troubleshooting and resolving technical issues on all CV trucks sold in Thailand


• Ensure market is ready for launch of all relevant products from a CS perspective


• Ensure all dealers have trained service technicians and parts managers


• Recommend and coordinate the implementation of solutions for Thailand service problems


• Work with dealers’  after-sales team on technical issues on defect, support and parts


• Follow up activities and coordinate and ensure availability of necessary parts, service instructions, diagnostics, etc.


• Monitor warranty submissions to ensure high customer satisfaction,  proper processes are being followed,  submissions are in line with expectation

• Coordinate and participation in service front-line readiness programs in Thailand


• Formulate strong after-sales goals such as Service Contract Implementation, with the objective of supporting sales

• Ensure that the proper tools and services equipment are available in the market and at the dealer level


• Identify market training needs and coordinate the necessary training to be equipped correctly for the job at hand


• Organize of service, PDI and Driver Training and work with New Fuso products being marketed


• Ensure clear /proper documentation with the view of ensuring and efficient and well-planned continuous training program


• Coordinate and plan together with factory / RC  service and parts training programs for market

• Ensure the presence of the stock for all vehicles introduced at PDC and dealer level


• Feedback to the headquarters / RC  and market management on  existing and possible future issues, by working with dealer PQR’s and warranty data

• Plan and coordinate with dealers  to visit customers to gather service feedback, identify potential service problems

• Coordinate and collect information from dealers  to help ensure high customer satisfaction and growth in parts sales