Set on a 520-acre estate with a unique coastal setting, Fairmont St Andrews encapsulates luxury, elegance, and truly breath-taking surroundings in the 'Home of Golf.' The resort boasts 211 rooms with two 4-bedroom Manor Homes, 3,000 sqm of conference and events space, state of the art health club and spa centres, with two 18-hole championship golf courses on which the European Tour hosted events in in 2020, 2021, and will be played again in 2022. There are 5 food and beverage offerings with outlets St Andrews Bar & Grill at the Clubhouse, a sports bar Zephyr, Italian family-style La Cucina, Afternoon Tea and breakfast at the Kittocks and Squire.

The Owners of Fairmont St Andrews have a vision: to develop the resort into an iconic, fully integrated, world-class resort with championship golf courses, luxury branded holiday homes, destination spa, health and wellness centre with activities to be enjoyed by all guests. To realise this vision, the Owners are currently developing a master re-development plan.  The General Manager will work closely with ownership to further develop and execute such Vision.

Reporting into the COO Europe Luxury brands, the General Manager oversees the day-to-day operations of the hotel in accordance with company standards, mission statement, vision, and values. The maximization of financial performance, guest satisfaction and Brand colleagues’ development is an integral part of the position. Furthermore, it is essential to assist the COO Europe luxury brands in the development and communication of strategies, goals, and objectives as well as the development, implementation, and monitoring of financial and operational plans for the hotels while, managing, growing and fostering positive owner relations and maximizing performance.

1. Operations
   Employee engagement:

• Directly supervise the Executive Committee members and indirectly supervise all hotel personnel
• Carry out supervisory responsibilities in accordance with the Company’s policies and training programs
• Act as an integer role model, displaying explicit knowledge and awareness of company standards
• Build quality relationships to the management team
• Create team spirit
• Create effectively a collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures

Service

• Maintain product and service quality standards by conducting ongoing evaluations
• The attaining and maintenance of service levels that exceed expectations
• All areas of the hotel consistently maintained to standards of attractiveness, comfort, and cleanliness
• Handles VIPs, understanding international protocols for government officials and royalty

Competitive

• Develops accurate and aggressive long and short-range financial and strategic objectives consistent with the Brand strategy and ownership’s vision
• Growing business – A strong overview of finances, ability to think about the future and decide on strategic initiatives
• Dealing with PR and media
• Strong understanding of the competitive set to understand where the resort is and where it should be headed, to successfully drive the performance and reputation of the resort
• Implement clear CSR and ESG objectives for the hotel to create maximum impact on social and environmental good          

Financial

• Maximise financial performance and aim to exceed target
• Efficient operation and cost control of all hotel departments and facilities
• Execute marketing, sales, and operational activities, producing results that exceed the hotel’s business plan
• Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.  
• Monitor and minimize energy consumption
• Preserve and maximise hotel assets

2. Personal Development

• Passion to grow and develop, being encouraged, and reinforced by own success
• Approach tasks with courage and self-confidence
• Trusts and shows confidence in others with the ability to delegate effectively and fairly
• Remain professional and constructive in extraordinary situations
• Show good self- and time management

 

 

3. Leadership

 

• In time of crisis, able to make logical decisions and take smart, immediate actions
• Create an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way
• Upholds the highest standard of respect for everyone – colleagues, internal and external stakeholders, guests
• Foster and push others to think clearly and solve problems properly by asking probing questions
• Maintain strong relationships with the network of key people (owners, community, etc.)
• Developing people and promote integrity by fostering a "speak-up" culture and demand fair and respectful behavior and enforce compliance
• Markets plans and ideas successfully
• Reduces key and complex ideas and messages to clear, memorable, and compelling statements
• Strong communication skills

4. Creating The Future

• Contribute to finding solutions
• Think quickly by formulating arguments in a quick way and focus on different tasks simultaneously
• Think about the future by anticipating trends and opportunities; translate organisational strategy into appropriate local strategy
• Strong problem-solving skills by identifying relevant information and interpreting and objectively evaluating

5. Living The Brand

Shows leadership, is connected, thoughtful and respectful Is passionate about delivering memorable experiences and taking pride in Turning Moments into memories Is naturally engage in unscripted, genuine and thoughtful ways Seek to connect personally with guests and share stories or suggestions to become a “gateway to genuine connections” for guests

6.  Qualifications

• Minimum 10 years’ experience in luxury hotel management
• Strong Educational background required
• Fluent in English
• Local market experience is essential (previous experience preferred on Scottish Market)
• Strong understanding of US luxury, MICE and Asia markets and future trends
• Experience in resort asset types, with hands on management of golf resorts highly advantageous
• Highly skilled in managing owner/management company relationships and quick with responses
• Must be strategic, creative, and able to clearly communicate how plans will deliver on overall goals
• Excellent speaking and presentation skills
• Strong financial knowledge with experience on building business cases to support strategic plans and re-development goals
• Demonstrated leadership and organizational skills
• Ability to effectively manage time
• Strong interpersonal and communication skills
• Adaptable and flexible with the capacity to set high goals and standards for the smooth operation of the hotel
• Effective management style, hands-on and approachable
• Bottom-line oriented with emphasis on quality guest-service and team-building
• Commercial, media and marketing savvy
• Proven track record leading award-winning F&B experiences and identifying new trends in F&B
• Rebranding or renovation experience
• Experience in carrying out significant capital projects in complex environments
• Experience operating large luxury operations with high volume conference facilities

 

7. Desirable Attributes

• Large operations with high volume conference facilities
• Idea-inspiring
• Creative energy
• Ability to collaborate
• High attention to detail in fast paced environment
• Excellent sense of prioritization and time management
• Professional demeanor
• Strategically oriented
• Highly organized
• Have an instinctive feeling about future product concepts
• Focus on what competitors are doing
• Engaging, friendly and charismatic
• Enthusiastic and thoughtful
• Displays pride in self and community
• Can influence and inspire others
• Gets personal satisfaction from creating memories
• Natural, confident style that is unscripted and genuine
• Entrepreneurial spirit while still passionate about brands
• Enthusiastic and thoughtful
• Displays pride in self and community
• Generates personal satisfaction from creating memories
• Natural, confident style that is unscripted and genuine
• Entrepreneurial spirit while still passionate about brands
• Can easily connect and share interesting stories, opinions or suggestions with confidence and warmth

 

 

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS