Company Description:
R2Games is an international online game publisher, specializing in Chinese web and mobile games. We have a broad portfolio of games, and are looking to expand our activities and market presence to more countries. Our company is turned toward growth and expansion — we value efficient teamwork and cross-cultural cooperation, and we aim to deliver outstanding gaming experiences to our players. We enjoy working in a fast pace environment with teams who are able to think outside of the box, and discover new and unique game ideas that are creative, profitable, and most importantly— fun.

The Job:
• Respond to customer inquiries and provide first contact resolution of customer issues via chat and email.
• Deliver timely and accurate responses to customer questions and requests.
• Take personal ownership of customer requests and maintain accountability for follow-through.
• Provide proactive customer communication via email, or live chat when necessary.
• Display a professional, positive, and enthusiastic demeanor to employees and customers.

What we’re looking for:
• Native German Speaker and fluent in English
• Minimum some post secondary education (Bachelors Degree Preferred)
• An avid gamer
• Previous Customer Service Experience (Gaming Industry Preferred)
• Ability to thrive in a fast-paced, deadline-driven environment
• A Team Player

Pluses
• Knowledge of, and passion for MMORPG’s
• Some knowledge of Mandarin

Please note the following:
Priority will be given to applicants currently residing in China
Starting date— as soon as possible
Working permit/visa will be provided