#### Position Description:


In this position, you will be a focal point for our Global Account customers,
in order to support them with their post-sales questions and issues.

Responsibilities:
• Solve all the customer open queries (e.g. estimated shipment/arrival date
for orders, products going end of life, escalations)
• Manage order quality issues in order to achieve targets defined by
management and ensure all necessary actions and escalations are in place
• Handle backlog of orders to ensure orders are fulfilled on time and within
Lenovo agreed service lead times
• Respond to all requests in a professional and timely manner
• Build relationship with customers & sales team
• Flag potential problems and drive root cause analysis

#### Position Requirements:


• experience in customer / sales support or back office administrative
positions
• PC literate, with ability to work with various software packages (e.g. MS
Office, SAP knowledge is an advantage).
• Fluent English (oral and written)
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Ability to learn and adapt
• Analytical thinking

What we offer:
• You will interact directly with Lenovo customers
• You will become part of a stable team
• We enable you to work with many different cultures
• We give you opportunity to work in a role with bigger variety of tasks

Base gross monthly salary from 1200 EUR, depending on experience + variable
part

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.