Position Description:
In this position, you will be a focal point for our Global Account customers,
in order to support them with their post-sales questions and issues.

Responsibilities:
• Solve all the customer open queries (e.g. estimated shipment/arrival date
for orders, products going end of life, escalations)
• Manage order quality issues in order to achieve targets defined by
management and ensure all necessary actions and escalations are in place
• Handle backlog of orders to ensure orders are fulfilled on time and within
Lenovo agreed service lead times
• Respond to all requests in a professional and timely manner
• Build relationship with customers & sales team
• Flag potential problems and drive root cause analysis

Position Requirements:
• 1-3 years of experience in customer / sales support or back office
administrative positions
• PC literate, with ability to work with various software packages (e.g. MS
Office, SAP knowledge is an advantage).
• Fluent English (oral and written)
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Ability to learn and adapt
• Analytical thinking

What we offer:
• You will interact directly with Lenovo customers
• You will become part of a stable team
• We enable you to work with many different cultures
• We give you opportunity to work in a role with bigger variety of tasks

Base gross monthly salary from 1400 EUR, depending on experience + variable
part