Wecom is an E-commerce launchpad and a leader in product development that brings product brand ideas to life using its in-house product development, sourcing, warehousing and order fulfillment departments.

Leveraging its own supply-chain capabilities, the company will establish itself as a fully featured DTC e-commerce incubator able to consistently launch, manage and scale multiple brand portfolios and their sub-brands or franchises all under one roof.

We have the right tools, in-house supply-chain management, and the budget to provide you with the resources required to unlock your true e-commerce potential.

The Role

• We are seeking an E-Commerce Manager to own the end-to-end process of our e-commerce business to enhance the customer experience and drive revenue growth.
• This role requires a hands-on builder, someone to drive our e-commerce department
• We are presenting you with an opportunity to utilize your E-commerce Management skills to build the next Dream Brand with us.
• Collaborate with Marketing, Finance, Order Management, Sourcing & other departments to optimize the entire operation towards 8 figure growth.
• Reporting to the company CEO based in Shenzhen, this is the global role to plan and implement high level e-commerce strategy across various divisions and geographical regions

Responsibilities:

• Manage the day-to-day e-commerce experience across desktop, mobile site and Social Media Channels to support the overarching digital and e-commerce strategy
• Collaborate with developers to improve website capabilities and performance
• Ensure the user experience is technically flawless, and the brand is properly represented across all channels
• Manage product inventory and merchandising across the e-commerce experience
• Manage all e-commerce activities to ensure the brand is consistently presented across all digital channels
• Create a superior customer experience by working with the Operations and Finance teams
• Troubleshoot e-commerce issues and solicit customer feedback to improve service and digital experience
• Optimization of sales and increase conversion rates
• Partner with cross functional teams to drive business and execute new business strategies
• Maintain and create processes documentation to drive team efficiencies
• Collaborate on efforts to improve the online experience by funneling ideas into the Ecommerce roadmap process
• Manage campaign reporting and analysis to ensure sales, traffic and brand KPIs are met

• The ideal candidate is passionate about E-commerce and already has experience managing an E-commerce brands previously.
• At least 5 years of experience as successful E-Commerce Manager
• Experience in building, coaching and managing strong e-commerce Operations Teams (Hiring experience)
• Experience within Female Fashion (Activewear preferred, but not essential)
• Ability to start from scratch and map-out workflows, processes and daily operations of managing an effective e-commerce DTC brand
• Strong knowledge of digital tools such as Shopify (essential), Klaviyo, Attentive, and Google Analytics
• Demonstrated understanding of Ecommerce best practices, with a track record of applying these best practices
• Experience running operations in an ecommerce environment, including executing strategy
• Proven ability to be a self-starter with ability to initiate action and follow an effort through to completion.
• High degree of organization, accuracy and flexibility; exceptional attention to detail
• Excellent English written, verbal and presentation skills
• Inquisitive and in constant pursuit of innovative ways to drive results; does not settle for the status quo
• Self-motivator to achieve goals
• Works independently and demonstrates a high level of problem-solving skills and good judgment
• Able to work under tight deadlines and monitor project process
• Sufficient experience in resolving problems; publishing progress reports; recommending actions