Roles and responsibilities:

• Customer Service:
o Help and solve users questions submitted to our CS channels and report to game studio
o Manage and collect users' feedback on CS channels and fan pages
o Report for major questions and key CS metrics tracking

• Community Management:
o Manage day to day outbound communications and track key metrics
o Maintain communication with moderators to drive our community
o Create and administer surveys & share results to studio and team
o Create contests, release them and analyze performance
o Conduct market research to be the market expert of your region, and report for emerging trends and potential opportunities

• Localization & Testing:
o Translate from English into native language maintaining game style
o Test in-game to make sure translations are correctly displayed and spelled
o Report on game bugs or other glitches and anomalies

After the initial training period, Operators are encouraged to join our several projects to expand their knowledge and skills. Some of our current projects that are taught and mentored are:
• How to use Picture editing software for creating post pictures for social platforms such as Facebook, Twitter, Printerest, and more.
• How to use Video editing software for creating and editing videos for social platforms, such as YouTube or Facebook
• How to design game content and then analyze its online performance
• How to create in-game or community monetization events and then analyze its performance
• How to administer community calendar for communication and drive of the global community
• How to conduct marketing research, design and implement marketing campaigns
• How to work on voice-over and live streaming for community and marketing purposes
• How to use Microsoft Office tools for work

Career possibilities:
Working in FunPlus is not just a job, our mission is to make it a fun and useful learning experience, where everyone’s growth is a top priority. We expect our staff to grow as fast as possible with FunPlus in this exciting and dynamic industry. We encourage Operators to bring great contributions and demonstrate their abilities. Those who work hard and contribute deserve recognition and other possibilities.
Here are some possible career paths you could undertake while working at FunPlus:

• Become a Point of Contact of one of our games to act as a bridge between Operations and Studio and direct Operations Team on customer support, community management and localization strategies
• Become experienced expert in certain vertical categories, such as marketing or community.
• Become a Team Lead of a language team, to set KPIs and manage the team, train and mentor members, and support them into contributing to FunPlus’ success and grow in the company
• Product or Project Manager for a Studio, work on game design or other Studio requirements according to Studio needs and skills of the employee
• Other role in FunPlus if you are interested and have the right skills, we are very open!

Company benefits include:
By setting up a friendly and modern work environment and providing extra benefits to our employees, they can feel how much we care about them and they are part of our big family! Here are some benefits all our employees enjoy:
• Work visa for qualifying members
• Health Insurance and Social Insurance
• Pension
• Paid Annual Leaves
• Free international breakfast buffet, snacks, coffee machine and tea
• Daily lunch allowance
• Daily mystery snack
• Birthday / Holiday gift
• Free extra activities, such as Chinese language lessons, dance classes, massage sessions, cooking classes
• Free monthly team building activities, such as skiing, snowboarding, sports, dinner, etc.
• Beautiful office with massage chairs, video games, arcade machines, rest areas, etc.
• … and many more!

Minimum Qualifications:
• Bachelor's degree
• Native speaker of the applying language and have good literature skills
• Fluent in English
• Gamer

Preferred Qualifications (but not essential):
• Marketing background
• 2 years certified work experience
• Basic understanding of Chinese
• Photoshop
• Microsoft Office
• Experience in Customer Service
• Love for gaming
• Creative and good team player
• Experience in writing stories or articles.