Career Category

Medical Affairs

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Global Medical Operations Senior Manager - Performance Management

Live

What you will do

Let’s do this. Let’s change the world. Amgen provides a collaborative and creative culture in a company with a strong track record of innovation. Our culture encourages open dialogue and diverse views to land on the best solutions, and we help ensure our staff are equipped to excel today and tomorrow.

Global Medical Operations is looking for a Senior Manager of Medical Operations who will drive development and implementation of solutions including system enhancements for key capabilities, process improvement or development solutions, technology delivery solutions and training development and delivery.

Reporting to the Director Medical Operations, this global position will deliver by building and cultivating strong relationships with key partners in a highly matrixed team environment including the Information Systems partners, data & analytics partners, off-shore support team, cross functional stakeholders and the business user community.

This individual achieves results through detailed goal and prioritization setting, development and adherence to accountability measures, cultivation of strong cross-functional collaborations, and a continuous improvement approach. The chosen individual is committed to serving customers both inside and outside of the medical organization. Process improvement, efficiency, compliance, transparency, traceability, and quality are at the core of our work and the right candidate can provide evidence of successful application of these characteristics. Results will be achieved in a manner that embodies Amgen culture and values; fosters trust and respect in team collaboration settings and partnerships, holds ethics as a foundational base in all manner of work activities, and lives a philosophy of continual personal improvement.

The preferred candidate will have strong pharma experience in medical campaign analytics, engagement planning and performance optimization. The individual will need to convey complex analytics to senior leadership teams through concise visuals and presentations. The candidate should be able to demonstrate data and analytics to derive recommendations to optimize multichannel engagement in a global setting. In addition to sophisticated analytical abilities, this individual should demonstrate excellent leadership and diplomatic skills, especially for coordination across regions and teams within the organization.

Responsibilities:

• Partners with capability lead to evaluate needs and co-create groundbreaking innovative vision and strategies, identify gaps and streamlining opportunities
• Drive the development and timely implementation of capability plans (annual goals, priorities, and road map)
• Drive performance management activities for the capability in alignment with guiding principles and strategies (eg, Medical, Capabilities, R&D), including standardization, optimization, quality & timely delivery of processes, platform technologies, and analytics solutions. Proactively identify and continually evaluate external digital health and data asset trends and internal capabilities that may be leveraged as fit-for-purpose solutions.
• Provide subject matter expertise in the assessment & prioritization of changes, as well as for the business process and be a positive and strong change agent to continually seek out innovative ways to pragmatically expand digital capabilities and be viewed as a digital leader with the organization. Maintain pulse on the highly dynamic and fast-paced digital technologies and innovation industry; partner with technology companies to match capabilities with internal business needs.
• As a strategic partner to the capability lead, accountable for delivering insightful solutions and implementing changes through strong and proactive stakeholder partnership by contributing digital health insights and strategy recommendations in alignment with capability plans.
• Recruit, hire, develop and mentor staff members
• Lead the process for developing and ongoing maintenance of the blueprints and role-based curriculums in partnership with the Capability Leads & identified SMEs
• Proactively identify program risks and implement and manage mitigation plans as needed (eg, budget, timelines) & effectively communicate to Leadership teams, develop best practices for delivering digital solutions and ensure awareness and consistency of tactics and opportunities across the Medical.
• Accurately manage budget & deliver forecast

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a leader with these qualifications.

Basic Qualifications:

• Doctorate degree & 2 years of directly related industry experience OR
• Master’s degree & 6 years of directly related industry experience OR
• Bachelor’s degree & 8 years of directly related industry experience OR
• High school diploma / GED & 12 years of directly related industry experience

Preferred Qualifications:

• Advanced degree in life science, computer science, business, or related field
• For people manager: 2 years of managerial experience, directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
• 8+ years’ work experience in information technologies/information systems, analytics platforms and reporting technology and pharmaceutical industry
• Previous management experience of direct reports and oversight of information system vendors
• Knowledge of pharmaceutical industry guidelines and legal/health system environment skills
• Understands medical affairs, drug development and commercialization process
• Operations experience within a biotech, pharmaceutical or CRO company
• Toolsets/skills required to drive organizational change
• Finance and budget management experience
• Knowledge of SOPs, good clinical practices, and regulatory requirements
• Strong understanding of principals of customer service as it applies to internal customers and external partners
• Strong understanding and experience in the use of performance management techniques, measures, problem solving and analytical thinking
• Advanced skills in application software and analytical development methodologies in a validated system environment

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Amgen will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.