Global Petcare D2C Head of Product

Based in Amsterdam, our new European D2C hub

In 2020 Mars launched our D2C Petcare vision and strategy, with the aim of creating a better world for pets, by directly serving them and their pet parents. We know that pet parents of the world (and their pets) now desire a deeper connection with the businesses and brands that serve them. We’re now driving toward a future where over 100 million pet parents have better communities, deeper experiences and a sense of trust and belonging – and we need great talent like you to help us achieve our goals.

We are looking for a Head of Product who will lead the definition, implementation and development of the end-to-end D2C Products. It requires a strong understanding of the key Front-End and Back-End Technologies, but also the capacity to own the end-to-end solution on areas such Supply Chain, Finance, Customer Care, Legal, Commercial, etc.

What are we looking for?

• You;ll have an open mindset and curiosity, as well as the capacity to become the leading force around which the specialists in the Functions are going to build.
• You'll have devised and executed D2C platform strategy, preferably for a CPG from the business side of the organisation while working closely with the IT teams.
• Exposure to broader contexts, involving also other areas of the business than Tech such as Supply Chain, Finance, Commercial, Legal, Customer Care.
• Experience in driving cultural change to support the adoption and resulting business benefits
• Must have a general understanding of the full D2C tech stack (commerce, martech, analytics) and a good understanding of frontend capabilities such as shopify, advanced commerce products such as commercetools/salesforce commerce cloud as well as all related eco system products such as payments, reviews, fraud, address, personalization, integration options, analytics.
• Experience having run teams in a Product based methodology
• Clear understanding of ways to leverage the portfolio of tools to deliver the D2C product best suited for agility and rapid business growth.
• Should have reasonable awareness of backend end commerce products such as D365, Supply chain, Finance, Warehouse systems
• Startup experience a plus

What would be your key responsibilities?

• You’ll be the point-person responsible for designing, delivering, and maintaining the D2C frontend technology systems
• Own and communicate the Program vision to ensure quality, consistency and effectiveness of the Products
• Work with D2C Business teams in the brands to define and scope down the Value Propositions
• Ensure the creation and completeness of the user stories required to brief the Functions (Tech, Supply Chain, Finance, Customer Care, Legal, Commercial etc.)
• Owns the Product backlog, refines it, prioritizes it and escalate when required
• Accountable to bring in efficiency, reuse, pluggability and scale via the solutions being implemented and their underlying design and interaction in the eco system
• Lead overall Agile Product based technical teams responsible for assessing, designing, implementing and supporting the existing and new components of the solutions
• Partner with the broader Mars teams such as Enterprise Architecture, Security, Commercial to ensure proper alignment and approvals for end to end platform and adherence to standards
• Work with third party vendors to ensure successful integration with their systems

What can you expect from Mars?

• You’ll see your work come to life as you transform the D2C  global Petcare business
• We’ll invest in your development both professionally and personally, through world-class training and development, including through Mars University
• You’ll impact the lives of millions of pet owners across the world, working with a purpose driven, and ethical business, guided by our Mars Purpose and Five Principles
• You’ll be offered flexibility within you work, as well as a highly competitive compensation and benefits package

#LI-HE1, #DTC, #D2C