Global Service Operations, Support Specialist Amplitude
US - New York - Grand Island Update time: October 9,2020
Job Description
Job Title: Global Service Operations, Support Specialist Amplitude
Requisition ID: R-00944787
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/Division Specific Information
Life Sciences Solutions Group
How will you make an impact?
Position Objective: To offer concierge service to our Amplitude Internal and External customers and creative solutions to key stakeholders.
Nature and Scope: We are looking for an individual who can support all workflows between our customers, sales, internal support teams, and manufacturing teams. They should be able to contribute highly refined skills and behaviors to help build trust and camaraderie with all teams, and thrive in a fast-paced, constantly evolving environment with a customer-first focus.
This position requires a detail-oriented mindset. Amplitude orders are proprietary, complex, high dollar, and have a significant impact on COVID 19 testing. These orders are often complicated workflows, touching various Global Service and Support Teams across the Field, and all require high levels of coordination among multiple teams.
The impact of mistakes in this position may be significant for both the customer and our business.
The ideal candidate would have some understanding of E1 and SAP ERPs. It is also critical that they can build superlative positive relationships within departments across the entire Global Service and Support business.
What will you do?
How will you get here?
Helpful Skills and Attributes
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
*EVGSS2020 *GTSDouble
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Requisition ID: R-00944787
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/Division Specific Information
Life Sciences Solutions Group
How will you make an impact?
Position Objective: To offer concierge service to our Amplitude Internal and External customers and creative solutions to key stakeholders.
Nature and Scope: We are looking for an individual who can support all workflows between our customers, sales, internal support teams, and manufacturing teams. They should be able to contribute highly refined skills and behaviors to help build trust and camaraderie with all teams, and thrive in a fast-paced, constantly evolving environment with a customer-first focus.
This position requires a detail-oriented mindset. Amplitude orders are proprietary, complex, high dollar, and have a significant impact on COVID 19 testing. These orders are often complicated workflows, touching various Global Service and Support Teams across the Field, and all require high levels of coordination among multiple teams.
The impact of mistakes in this position may be significant for both the customer and our business.
The ideal candidate would have some understanding of E1 and SAP ERPs. It is also critical that they can build superlative positive relationships within departments across the entire Global Service and Support business.
What will you do?
- Provide support to Product Development, Field Service, Logistics, and customers.
- Acts as contact point for customers/partners and ensure timely resolution of escalations and satisfactory outcome for internal and external customer requests.
- Take the lead on all issues arising with internal and external customer managing production phase to ensure our customer success
- Fulfill both internal and external customer requirements
- Manage group email box and assign incoming emails to appropriate team/ member as needed
- Work closely with internal support teams such as product management, finance, planning, and order placement
- Contribute to Practical Process Improvements (PPI), department projects, maintenance tasks, and process documentation
- Train others to complete highly complex processes and procedures, and work collaboratively with peers
- Strong Computer literacy - 'Microsoft Office' - Word/Excel/PowerPoint.
- Must possess excellent administration skills, organizational aptitude, and the ability to plan and time manage various tasks.
How will you get here?
Helpful Skills and Attributes
- Fast and efficient
- Detail-oriented
- Highly developed communication skills
- Investigative acumen
- Critical thinking
- Comfortable multi-tasking
- Positive outlook
- Pride in “doing it right the first time”
- Technical aptitude
- Flexibility
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
*EVGSS2020 *GTSDouble
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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