Reports To: The Global Service & Support Trainer will report to the Americas Technical Training Manager f

Job Overview:

As part of the Global Services and Support team, the Global Service & Support Trainer will play a key part in enabling the Service & Support Organization through education and training to efficiently service and support our instruments in the field and with our customers. The main responsibility of the Global Service & Support Trainer will be to deliver training courses to our Service/Support Specialists including all related administrative tasks for training registration and completion. The trainer will support the creation of course material and will continuously work to improve our training and education strategies to ensure training efficiencies.

Responsibilities and Duties:

· Deliver required instrument/application trainings at the defined training location(s)

· Cover all administrative tasks related to the delivery of a training course e.g. preparation of the instruments, kits and reagents, course communication and training completion tracking

· Work with the Service Product Development teams and Territory Specialists to create and implement learning and training programs for new product launches and updates to existing instruments and workflows

· Support the development and maintenance of the continued education programs for Service & Support specialists including Instructor-Led-Trainings (ILT), e-learning and remote field-based learning

· Participate in escalations and support the Service & Support Organization in a direct capacity, when necessary

· Participate in GSS or site related leadership tasks and build strong connections

· Support the efficient setup, maintenance and improvement of the service training premises

· Drive continuous process improvement through problem identification and solving

Qualifications/Requirements:

· Fluent in English

· Bachelor degree with 2+ years of direct experience within a service, support or training organization or similar

· Experience with service, repair and/or applications, support of complex analytical equipment like Thermo Fisher CE Sequencers, qPCR platforms, Next Generation Sequencers etc.

· Strong communication skills with ability to present to and influence a variety of internal and external groups

· Business critical or niche expertise is valued and leveraged by internal stakeholder groups

· Strong internal and external customer focus

· Promote teamwork and act as a role model

· Fosters connections within the global team and drives alignment

· Experience in leading projects of extended-, cross functional- and cross regional or global scope

· Experience instructing courses in a technical capacity

· High-level of business acumen and leadership skills

· Experience with e-learning technologies, digital learning concept and instructional design methodologies

· Ability to work independently and efficiently toward individual and team goals

· Up to 25% travel time

*EVGSS2020
*GTSDouble