Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Working with customers to ensure our products and systems provide maximum performance, our Service teams solve a wide variety of key industrial challenges. We increase productivity and reliability, lengthen product life span and improve safety. Critically, we also reduce costs, energy consumption and emissions.

ABB Motion is a pioneering technology leader, driving innovation in motion industries. We keep the world turning, while saving energy every day. Our motors and drives are an integral part of everyone's lives, writing the future of smart motion.

This is a Global Technical Support Specialist role reporting to the Technical Support Team Lead in the Business Area – Motion, Service located in Beijing, China. As a Service Support Specialist, you will provide technical assistance to internal and external customers. You will ensure timely and cost-effective support in accordance with standard processes, procedures and safety guidelines.

Your responsibilities

• Working directly with Local ABB or end user on the inquiry through SFDC.
• Organizing the kick-off meeting session for new MVD commissioning, coordinating case escalation to factories (retrieving all info and summarizing case history), and sharing feedback to factories on product and process issues.
• Participating in the 24/365 hotline for MVD technical support, preparing the expert report timely according to remote service contract.
• Attending regular exchange meeting between COE and follow the sun, to get to know people and processes.
• Working on know-how accumulation, by creating knowledge articles for common know-how.
• Actively supporting FTS center and local ABB to gain skills and know-how, for example by holding presentations during Service Expert Days and regular sharing webinar.
• Creating and developing good team spirit, applying safety rules and safe practices as well.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Must have bachelor’s degree in electrical or Automation Engineering.
• Minimum 5 years’ experience as service specialist.
• Customer focused attitude.
• Must have knowledge of motion service digital offering, technical know-how on product and process portfolio of MV drives and knowledge of ABB health and safety operating procedures.
• Ability to be flexible and work in a team environment.
• Ability to communicate effectively with customers and within ABB, including good English skills. A quick learner, to recognize re-occurring fault patterns, thinking and acting systemically.