Golf Course Reservations Agent (July-September)
AccorBanffUpdate time: June 22,2022
Job Description
Acting as the first point of contact for guests, members, tours and groups before their arrival to the Golf Course, this role is responsible for providing engaging customer service through phone and e-mail communication.
Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.
What is in it for you:
What is in it for you:
- Heavily discounted golf membership
- Subsidized staff accommodation provided on-site for full time status
- Duty meal in our Bean on the Green staff cafeteria
- Employee Travel Program
- Comprehensive Wellness Platform (LifeWorks)
- Discounts on food & beverage/fitness centre/spa/golf
- Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:
- Using specialized knowledge of the differing specific booking procedures, policies, green fee rates, and golf packages to provide accurate information, answer enquiries and book tee time reservations for individuals, members, groups and tours.
- Having a complete understanding of different facets of the experiences and services offered by the Golf Course (Golf Pro Shop, Food & Beverage, etc) to enhance the experience of those looking to visit the Golf Course.
- Communicating effectively to Golf Team colleagues to ensure they have detailed and accurate information at all times;
- Using empathy, creativity and confidence to problem solve effectively and offer alternatives when required.
- Other duties as assigned.
Your experience and skills include:
- Class 5 Drivers License and updated drivers abstract
- Proficient computer skills (reservation/ POS systems and Microsoft Office programs)
- Able to work flexible hours (early morning, evening and occasional split shifts)
- Excellent written and verbal skills with a high attention to detail required
- Ability to deal with high-pressure situations in a fast-paced environment
- Highly motivated and guest driven with a passion to continually exceed expectations and anticipate needs
- Demonstrable experience in providing world class customer service
- Previous experience in a reservation role or an office environment is an asset
Your team and working environment:
- Fast-paced, upscale, luxury hotel
- Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
- Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for AccorHotels?
We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx
APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com.
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