The Golf Group & Revenue Manager will be responsible for revenue managing the tee sheet to maximize green fee availability, opportunities, occupancy and rate. Additionally, this individual will be responsible for overseeing group and tour contracts & event preparation aided by a golf event coordinator. Finally, the position will be our systems expert ensuring our key golf programs are functioning in proper working order and act as a liaison with companies providing the product and service. The successful candidate will have strong communication and organizational skills and is comfortable making quick and creative decisions, and exceeding guest expectations while demonstrating a high level of responsibility for their own actions.  

• Reporting to the Director of Golf, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, engaging and friendly service
• Ensure the smooth operation, maintenance and profitability of the tee sheet through Yield management processes. Daily review of the tee sheet identifying opportunities, issues and forecasted revenues along with solutions
• Complete business analytics and reports for the tee sheet and green fee consumption on a regular basis and as required by the Director of Golf for review, discussion and presentation.
• Liaise with other departments to ensure the smooth contracting and planning of group and tour business and management of the tee sheet. Particularly working closely with sales managers, conference service managers, Food and Beverage sales managers and hotel revenue managers.
• Train, schedule and manage the Golf Event Coordinator position, ensuring they have the necessary skills to perform their duties with maximum efficiency and effectiveness. Complete and maintain their on-going performance management and performance reviews as required.
• Meet with group meeting planners to show the golf facility and opportunities (including tournaments, weddings, lesson programs, etc.).
• Promote and sell customized golf programs to conference groups
• Contact all definite hotel groups at BSH and CLL. Maintain communication with other group hotels in Banff (Rimrock, Caribou properties, etc.) for opportunities with golf events.
• Contact Human Resource departments’ at all larger businesses in Banff to promote and sell local programs and memberships.
• Contact planners immediately following events for feedback, future bookings and expressions of thank-you.
• Responsible for representing or having representation at all pre-cons, registration desks where golf is required.
• Oversee and update all golf promotion communication and marketing, including on GolfEMS, branded web sites, e-blasts, etc.
• Build and manage all promo-code business.
• Be the contact person and systems expert for our key golf programs including but not limited to Concept & Online booking engine, Business Intelligence, Tag Marshal, Golf EMS, Gallus App and Golf Genius.
• Be the Golf Operation Managers delegate for providing all grant/revoke accesses and Hand scanner enrollments to golf colleagues.
• Attend meetings as requested.
• Stay current on industry/competitive trends and making recommendations for improvement.
• As part of the golf management team, provide leadership and guidance within the golf operation as identified and required and actively participate in the creation and completion of goals.
• Support a strong culture in the golf division through participation in staff activities, monthly communication meetings and encouraging feedback from all colleagues.
• Have complete understanding of and adhere to all company policies and rules including those relating to Fire, Hygiene and Safety.
• Carry out other duties and responsibilities as assigned

• Business Degree or Diploma in a recognized Professional Golf Management program is an asset.
• Previous experience in a similar role in Fairmont or the golf business.
• Valid Class 5 Driver’s Licenses and updated drivers abstract
• Previous experience in a leadership role within a large golf operation
• Able to work flexible hours (early morning, evening and occasional split shifts)
• Proficient in computer Programs (Microsoft Word and Excel, Reservation and POS systems). Previous use of the Golf Concept software program is an asset.
• Proven capability and experience with Financial and Human Resource Management
• Excellent written and verbal skills with a high attention to detail required
• Ability to deal with high-pressure situations in a fast-paced environment
• Solutions-orientated, strong interpersonal skills and problem solving techniques
• Highly motivated, career-minded team player who is guest driven with a passion to continually exceed expectations and anticipate needs
• Proactive with a demonstrated eye for detail and the ability to manage multiple functions
• Previous work experience at Fairmont is an asset.
• Constant standing and walking throughout shift
• Able to lift 60 lbs (heavy golf bag, retail boxes) and carry for up to 100 yards
• Repetitive tasks and movements

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections