Golf Operations Assistant

An exciting opportunity has arisen to join the Fairmont Golf team. In this role you will play a key part in the delivery of the day to day golf operation including golfer check-in and outside operations.

What is in it for you:

• Employee benefits card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a diffrence through our Corporate Social Responsibility activities, like Planet 21
• Discounted food and beverage, golf and hotel rooms

What you will be doing:

Reporting to the Golf Operations Manager, responsibilities and essential job functions include but are not limited to the
following:

• Consistently offers professional, friendly and engaging service.
• Golfer check-in.
• Replenish and merchandise retail stock, ensuring shop is well stocked and tidy at all times.
• Take advantage of upselling opportunities in order to generate additional sales on service and retail items.
• Keep practice facilities presentable and a constant supply of range balls available throughout the day.
• To follow all established shop procedures, including those for payment processing, handling customer complaints, opening and closing, health and safety, security, etc.
• Assists guests with service item bookings for trolleys, golf carts and golf boards.
• Monitors on course pace of play in accordance with pace of play guidelines.
• Coordinates daily golf cart requests ensuring adequate supply in staging area at all times.
• Cleaning of hire clubs and other service items post round.
• Other jobs at the request of Golf Operations Manager

Your experience and skills include:

• Must play golf or have a good understanding of the game
• Previous experience is an asset, but not essential, as training will be provided
• Excellent communication and organisational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guests needs, remaining calm and courteous at all times.

Your team and working environment:

• Working within a small team, it is essential that you get on well with others and can display a 'can do' attitude, helping out wherever is necessary in order to achieve the desired results.
• Due to the nature of the golf industry, weekend work is required.
• Must be eligible to live and work in the UK.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps 

Our commitment to Diversity & Inclusion: