Golf Pride is currently seeking an Associate Retail Technician to join our team. This is a part-time position based at our Pinehurst, NC location. Position Overview: For five generations, Golf Pride® has been the global leader in golf grips. Throughout our history, Golf Pride® has believed in the importance of developing the best performing, most innovative grips for the world’s best golfers and amateurs alike. As the only brand that touches every golfer, we are obsessed with the connectedness of the hands to the club and this inspires every Golf Pride employee in everything we do. Combine that passion with the resources of Eaton, a $20B global leader that powers businesses worldwide, and it makes for an exciting place to work. Golf Pride® Grips, played by 80% of Tour Players, aims to further strengthen our brand with the assistance of a Associate Retail Technician to assist our Lead Tour Technician in the Retail Lab. Golf Pride has opened their first ever Tour Authentic Grip Experience at its Global Innovation Center (GIC) in Pinehurst, NC and is looking for an associate tech to assist the lead tour technician in the lab. The associate technician is responsible for providing exceptional service to consumers visiting the GIC and Retail Lab as well as provide support in various capacities to the Tour Tech and Consumer Experience team. The associate technician will assist with consumer grip selection process, various install steps, research collection/testing and other tasks to support the retail experience. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Retail Experience Support Contribute to install efficiency: tasks including but not limited to, removing grip, removing grip tape, cleaning, restocking supplies, and assisting customer service needs Provide grip size and model recommendations according to consumers’ needs Supports workflow for all services to achieve quoted turn-around times to meet consumers needs Uphold company standards for merchandise and product presentation to meet the standards of the best golf grip brand in the industry Assist with inventory restock, counts and movements Processing various retail transactions, such as returns, discounts and general transactions Identifying low-stock or out-of-stock items and supplies in the Retail Lab and notifying team lead Following procedures and processes for consumer interactions, club intake information and regripping process Addressing customer concerns and resolving them promptly to the customer’s satisfaction Provide support in consumer research in the fitting studio with tasks including but not limited to staging demo clubs for consumers & execute tests directed by research lead. Maintaining the Retail Lab and surrounding area in a clean, professional presentation at all times. Staying current with new golf technologies and ever-changing equipment features and incorporating product knowledge into customer recommendations. Willing to learn and adhere to evolving processes and procedures implemented by the consumer experience manager General Golf Pride Support Supporting Golf Pride overall consumer experience needs from online to in person to GIC visitor support Occasional event support with set up of tents, displays, testing equipment, etc. for marketing or community events (evenings or weekends possible) Ensure Retail Lab, Fitting Studio, and surrounding consumer experience areas are always clean and presentable Welcome guests and visitors to Golf Pride with a level of hospitality that enhances our brand When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger Qualifications Basic Qualifications: High School Diploma Minimum of one (1) year of Retail experience Basic knowledge of golf and golf club repair services Must be legally authorized to work in the United States without company sponsorship both now and in the future Preferred qualifications: Two years of work experience within the consumer products industry Basic understanding of swing mechanics, club fitting, and product knowledge paired with golf skills, knowledge, and terminology Excellent interpersonal and verbal communication skills High energy for interacting with consumers in multiple scenarios Association with the PGA Position Criteria: Comfortable working in a fast-paced environment and able to manage multiple tasks Professional image with the ability to interact comfortable with senior executives and tour players Time management and organizational skills Regularly required to sit or stand, bend and reach, and lift up to 30 lbs Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: North America – US/Puerto Rico Organization: GOLF Golf Division Job Level: Individual Contributor Schedule: Part-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No