Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

This is an exciting opportunity for you to join a successful team of multi-national, multi-lingual, technically trained support engineers that's delivering day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers. Become part of Agilent CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs -- see all of the real stories here.

About the job:

Primarily, you will be providing technical support to our external customers around Europe, utilizing your remote diagnostic capabilities. Focusing on our Genomics portfolio/products, your goal will be to reduce customer downtime and identify repair strategies. To be successful in this role, you must be very customer-focused, confident, flexible and willing to go the extra mile for our customers. We will make sure you get all the training and development opportunities you need to become the best in your field.

As a Remote Support Engineer, you will be:

• providing a high level of reactive and proactive technical services in support of Agilent's product portfolio,
• be part a multi-national and multi linguistic team of remote technical engineers-based in Agilent Barcelona,
• responsible for remote troubleshooting on hardware and software,
• providing problem resolution to optimize the efficiency and uptime availability of customer systems,
• needing a flexible approach to enable support to cover European time zone.