Assists in providing technical support for one or more products and/or product families through participating in new product development, representing the customers technical needs, creating competitive analysis from a technical perspective, and/or developing and presenting technical product training materials. Typically works with the Intel sales team to help resolve customers technical questions, participates in customers visits, and/or delivers presentations. May own creation and maintenance of data sheets and application notes, and/or act as a technical expert, consultant, analyst, and/or program manager. Responds to customer/client requests or events as they occur.

Qualifications

Do you have a passion for problem solving? Are you adept at analysis and debug of graphics performance and functional issues on Intel platforms?

If so, you're likely a great fit for our team. We are the support engineering organization responsible for Intel's graphics drivers, and we are looking to fill our Graphics Technical Support Engineer position with an experienced engineer who is passionate about providing expert technical support and solving challenging problems.

Responsibilities of the Graphics Technical Support Engineer position include, but are not limited to:
Being the escalation point for 3D game performance and/or functional issues escalated from Intel's client platform customer base.
Reproducing issues on a variety of Intel platforms, and bounding problems to the platform hardware (GPU/CPU), platform software (graphics driver stack), or software applications.
Collaborating with Intel's engineering teams to debug and root-cause performance and/or functional issues
Communicating closely with third-party customers on issue reproduction, debug steps and issue status
Filing internal bug reports with detailed reproduction steps, and tracking submitted bugs to closure
Working closely with internal support engineering personnel to continuously improve issue triage and debug skills over time

Behavioral traits desired:
Passion for problem-solving
Strong analytical skills
Works independently with limited oversight
Passion for gaming, on Intel platforms (preferred)
Good at working with and influencing 3rd party companies.
Demonstrated technical leadership experience

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum
Bachelor's degree in Computer Science, Engineering or closely related field
4+ years of experience in a related position, such as software development, software validation, platform debug, including: troubleshooting performance and functional issues,
debugging issues and/or analyzing debug logs - all on x86/Windows platforms
Advanced English Level

Preferred
Knowledge of the 3D/DirectX graphics pipeline
Performance profiling and optimization on GPUs/CPUs
Graphics programming experience, preferably in DirectX 12 or Vulkan
Knowledge of Microsoft Windows architecture and how it can impact performance

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.