The Group Conference and Events Sales Team Leader is responsible for driving MICE and group sales and the delivery of a client focused service that results in the achievement of business revenue objectives.

This will be achieved through the provision of a well organized and responsive booking service, the delivery of the product offer, the development of customer relationships and offering a personalized and tailored event management service.

Participation in the Duty Management roster is necessary

To deal with all guest enquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner. To support all other departments, especially Sales ensuring that all guests have an enjoyable stay with us and Hotel Room Sale has reached required level. To be responsible for the day-to-day duties with accepting and entering individual/groups reservations.  To help and advice non-residents / visitors with their general needs. Resolve guest problems and complaints as appropriately and professionally as possible 

• Authentic energy and a genuine passion for making guests smile.
• You will be a passionate and engaging individual.
• Previous experience of working within a hospitality setting ideally within hotel Group Conference and Events Sales department.
• Ability to work under pressure..
• Positive attitude.
• Desire to learn and grow within the role.
• Having a natural flair and confidence in your own ability and exceptional attention to detail

Attractive Bonus Scheme

* Discount card to be used in Accor hotels worldwide (Accor Bienvenue Card)

* Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

* Meals on duty

* Uniforms

* Recommend a friend scheme

* Employee Advisory Service