Country Learning Manager

Key Accountabilities:

Ø  Engagement with operations and all HR partners for China locations to deliver on business needs via all L&D work streams

Ø  Empower staffs to qualify their roles and support a better performance

Ø  Engagement with training resources to design learning structure and create and own LA calendar

Ø  To lead and execute learning initiatives/programs as assigned, across WNS China.

Ø  Deliver Customized Training as per the WNS Performance Management (Wins) training need.

Ø  Develop and build training delivery capability of L&D.

Ø  Implementation of WNS Domain universities.

Ø  To lead online learning program for digital organization

Job Responsibilities:

Ø  Implement and execute trainings and interventions based on Training Needs Analysis (TNA) to align business and individual needs for the organization.

Ø  Each trainer will be owning a BU/EU - meeting all training needs of it by collaborating with other trainers, engage with BU.

Ø  Delivering workshops across levels, Coaching and mentoring.

Ø  Evaluate training programs – Calibration.

Ø  Coordinate and deliver various value added programs/initiatives based on needs expressed by business.

Ø  Attend skill development programs, e.g. facilitation and other appropriate advanced facilitation/trainer skills programs.

Ø  Achieve the defined and mandated participant and trainer training days.

Ø  Improving the Learning penetration target.

Ø  Ideating, conceptualizing and Implementing Innovative learning initiatives (e.g.: LATV).

Ø  Adhere to processes and suggest system improvement (DBR, Post training effectiveness activities, tracking self-progress, etc.)

Ø  Meet all audit and compliance standards.

Ø  Implement process and system improvements.

Ø  Creation of a Career & Developmental proposition for self and also enhance the current skillsets . 

Education and Experience

Ø  7+ years of relevant work experience

Ø  Should have had exposure in operations, content development, V&A

Knowledge and Skill Required

Ø  Excellent training capabilities

Ø  Good communication skills in both Chinese and English languages

Ø  Collaborating with trainers

Ø  Sound Microsoft Office skills

Ø  Relevant certifications in the L&D domain

Ø  ISO certified, Six Sigma, LEAN

Ø  Psycho-metric tests knowledge/certification.

Ø  Excellent interpersonal skills, lead initiatives.

Ø  Multitasking.

Others

Ø  Project Management (Planning & Execution Skills).

Ø  Interaction with BU/EU & BU-HR regularly.

Ø  Interacting with LA team across locations on a regular basis.

Ø  Maintain and observe WNS’s internal control standards, implement and ensure WNS Values and Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.