Group Rooms Coordinator 

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a seasoned rooms/inventory coordinator, where the engaging and anticipative service you provide will make our guests feel valued and reflect the exceptional hotel experience to come.

Summary of Responsibilities:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: 

•    Request, administer, and create Passkey group websites
•    Assist with entering group reservation rooming Lists
•    Place group restrictions in CRS and assist in group yield post contract turnovers 
•    Review cutoff dates and group pick up on a daily basis 
•    Coordinate all contracted concessions and room blocks for contract accuracy
•    Provide Sales/Catering team with estimates and find room attrition 
•    Monitor guestroom inventory for property to ensure necessary balancing of group block grids
•    Blocking guestrooms for group and VIP reservations based on specific guest requirements
•    Prepare notation of reservation pick up and special requests in Group Resumes
•    Provide administrative support to Reservations Yield Manager and action items as required in an efficient and professional manner
•    Respond to all reservation requests, modifications, and incoming calls (both internally and externally) in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
•    Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests 
•    All other duties as assigned

Qualifications:

•    Previous customer related experience required
•    Previous Property Manager System experience preferred
•    Computer literate in Microsoft Window applications required
•    Must be able to type 25 words per minute
•    Strong interpersonal and problem solving abilities
•    Highly responsible & reliable
•    Ability to work well under pressure in a fast paced environment
•    Ability to work cohesively as part of a team
•    Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

 •    Frequent sitting throughout shift
•    Occasional kneeling, pushing, pulling, lifting, walking and standing
•    Occasional ascending or descending ladders, stairs and ramps 

Visa Requirements: 

Must provide proof of eligibility to work in the United States. 

Vaccination Policy:

To keep our employees and the general public safe from the threat of COVID-19 and the rise of variants in the community, the Claremont Club & Spa has implemented a COVID-19 Vaccination Policy.

Our commitment to Diversity & Inclusion: