Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

The Group Sales Coordinator is responsible for supporting the sales team by coordinating Group and corporate account reservations, room blocks, events and other administrative duties. Main tasks supporting Sales Manager with client liaison, billing and reservation notes; monitoring and actioning the hotel group lead inbox; and general sales communication with hotel departments.

What you will be doing:

• Work with Director of Sales, Sales Managers, Finance, and other team members to ensure accurate data reporting internally and to the client.
• Distribute all documents correctly and on a timely basis to the client and necessary internal departments.
• Perform all administrative duties in a tidy, organized manner and help maintain sales office orderly at all times.
• Prepare and / or update written communications: memorandums, BEOs, Group Resumes, event floorplans, maintain and create sales spreadsheets, sales letters, cover letters, thank you letters, mailings, collateral, ordering supplies etc.
• Ensure that all sales entries and changes are entered in Opera accurately.
• Prepare all necessary sales reports.
• Process all purchase orders and special requests.
• Answer all telephone and email inquiries in a pleasant, courteous and professional manner and ensure that all pertinent information is noted accurately and legibly and quickly communicated to respective Sales Managers.
• Upkeep and inventory of Sales Collateral (brochures, marketing materials and menus etc.).
• Set up and coordinate site inspections for Sales Managers with other departments and clients.
• Assist Sales Managers with daily office duties.
• Assist Sales Managers with prepping for tradeshows & sales trips.
• Generate Month End Reports: (Pace/Transient Production/Production)
• Set Up Amenities for VIPs
• Assist with Market Research: (Comp Set, New Hotels or New Businesses, Parking etc.
• Internal liaison key operational departments.
• External liaison to hotel guests, corporate accounts, meeting planners and all sales clients.

What is in it for you:

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate: $25.00-$30.00 per hour

Qualifications

Your experience and skills include:

• Proven success in a similar role and environment.
• Empathy towards customers and colleagues.
• Pride and attention to detail.
• Polished personal presentation with warm, confident and hospitable personality.

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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