Job Purpose: Greet guests, answer the phone and handle enquiries. Replenish supplies, collect soiled linens, clean and tidy Spa areas and maintain hygiene and sanitation.

Key Responsibilities

• Answer phones and handle guests’ enquiries
• Perform hand/foot massage as required
• Clean and tidy the Spa areas, including lobby, reception and shop
• Clean and sanitise guest lockers, relaxation areas, treatment rooms and dressing rooms
• Coordinate efficient transportation of dirty/clean linen
• Test water and control the temperature of the whirlpool, steam room and saunas
• Report problems and complaints to the Supervisor
• Monitor stock levels of retail products and amenities and arrange refills when necessary
• Know and understand all the resort’s facilities and services
• Complete a daily checklist of duties and report progress to the Supervisor
• Assist and perform duties assigned by the Supervisor

Competencies and Requirements
Experience: Minimum 1 year of experience in a high-volume spa
Education: Secondary school diploma or equivalent
Knowledge/Certificates: Basic spa therapies preferred
Language Ability: Good Cantonese, Mandarin and English
Computer Skills: Basic