Guest Experience Agent

You are the beginning of an exceptional guest experience! Be the first point of contact for the Hotel’s telephone enquiries and ensure an exceptional level of luxury experiences for our guests at all times. Create the Magnifique Moments that last!

Sofitel Brisbane Central is currently seeking a Guest Experience Agent (Part-time) to join our Reservations HUB.

Your team and working environment:

The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel’s 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor properties worldwide
• Close proximity to public transport and discounted parking in Brisbane CBD
• Learning programs through our Accor Academy
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Respond and prioritise all reservation enquiries (via phone and email) providing a high level of personalised service
• Provide exceptional service and product knowledge to ensure conversion of reservations enquiries and maximise upsells
• Accurately and efficiently receive and process guest reservations whilst observing and adhering to the policies and procedures
• Monitor quality of reservations, statistical information provided and inter-departmental communications to ensure the effectiveness of the department
• Work closely with all hotel departments to ensure guest requests are completed within the allocated timeframes

Your experience and skills include:

• Previous Call Centre, Reservations or Reception experience
• Excellent communication skills, in particular must have excellent telephone manner
• An enthusiastic approach to all work matters
• Excellent attention to detail and superior customer service skills
• Opera, HotSOS or PABX systems experience is desired
• Available to work on a seven-day rotating roster

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.