Guest Experience Agent

You are the beginning of an exceptional guest experience! Be the first point of contact for the hotel’s telephone enquiries and ensure an exceptional level of luxury service for our guests. Create the Magnifique Moments that last!

Your team and working environment:

Sofitel Brisbane Central is centrally located within the heart of Brisbane city. 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features a variety of Food & Beverage outlets, two fitness centres, Day Spa and 15 fully flexible event spaces for up to 1100 delegates.

What is in it for you:

• Work in a luxury environment surrounded by the best people in the industry
• Heartist benefit card offering discounted rates in Accor properties worldwide
• Direct access from Central Train Station to the hotel
• Discounted parking on site ($10 per day)
• Learning programs through our Accor Academy
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Positively respond to all calls (both internal and external) and assist with guest enquiries, directing to the appropriate department
• Assist with reservation enquiries via phone and email
• Provide a high level of personalised service to clients and guests
• Develop and maintain a strong hotel product knowledge
• Operate switchboard effectively, handling all calls promptly and professionally
• Perform a variety of administrative duties
• Work closely with all hotel departments to ensure guest requests are completed efficiently

Your experience and skills include:

• Previous Call Centre, Reservations or Reception experience
• Excellent communication skills and a professional telephone manner
• An enthusiastic approach and positive guest-centric attitude
• Attention to detail
• Superior customer service skills
• Opera, HotSOS or PABX systems experience is desired
• Available to work on a seven-day rotating roster

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.