Behaves and acts in an exemplary fashion, embodying the brand mindset

Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel

Ensures the respect of procedures and hygiene and safety standards

Manages and motivates front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services

Manages headcount and organization for optimum efficiency in compliance with legislation

Helps the department meet its targets

Helps increase hotel revenue through his/her sales efforts

•        Team spirit

•        Extremely guest oriented and service minded

•        Leadership

•        Well organized

•        Good at developing sales

•        Good level of general knowledge