This position has as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and guest feedback, representing the Guest within the hotel and supporting GM on achieving positive results and Guest Experience targets.

She/he will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand essentials (standards) and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty. 

•Experience in 4/ 5 stars hotel

•Strong background in hotel operations; (a minimum of 3 years in hotel operations department)

•Pro-active and dynamic person

•Strong organizational skills to ensure a smooth and consistent top notch service coordinated with colleagues

•Innovative, you like to create memories and unforgettable stays

•The ability to create and lead a guest-centric culture at the property

•Hands-on, detail-oriented, acting as a catalyst for making things happen

•Need to work with empathy and being a resolve complain maker, smart patient to control emotions

•Your are a passionate “enhance guest experience “ who is able to share his/her passion with the guest and transmit it to the team

•Good communication skills in English and Mandarin 

•2 days off per week

•Meal allowance

•Language allowance

•ISOS insurance (if foreigner)

•Employee benefit card offering discounted rates in hotels worldwide

•Personal access to Accor Digital Learning platform and library

•Work for an international company with recognized brand standards

•A great experience as part of the pre-opening team