Guest Loyalty Manager
Sheraton Suites Calgary Eau Claire (managed by Accor) is a sophisticated all-suite hotel offering a luxurious stay in comfortable surroundings. As Guest Loyalty Manager you will create memorable stays and personal connections with our VIP & loyal guests, while also growing our business travel segment. 

What is in it for you:

 

• Employee benefit card offering discounted rates in Accor & Marriott worldwide
• Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world! 

What you will be doing:

• Proactively communicate with the hotel’s most loyal guests and VIPs such as offering support with reservations, sending pre-arrival communication, and personally welcoming them while on property
• Create, track, and act upon preferences and requests of elite loyalty members and VIPs
• Maintain an active presence in the hotel, and organize and participate in hotel loyalty receptions
• Develop relationships with loyal guests, key decision makers, and global sales managers to help solicit new business opportunities
• Gather and share intelligence on key corporate accounts and assist in the development of pricing strategies and requests for proposals

Your experience and skills include:

• Service focused personality is essential and previous food & beverage front of house leadership experience, minimum 2 years of hotel sales or senior guest service experience in a comparable setting is required 
• Computer literate with knowledge of Microsoft Office; prior experience working with Lightspeed or a related system is an asset
• Communicate thoughts, actions and opportunities clearly (both written & verbal) with proven networking/interpersonal and relationship building skills
• Excellent organizational skills
• Ability to work independently and proactively in a calm and professional manner
• Ability to manage priorities to meet deadlines effectively

Your team and working environment:

• Sheraton Suites Calgary Eau Claire is a unique property, managed by Accor and operating as a franchised Marriott property, which offers exposure to many stakeholders and brands
• The team at Sheraton Suites Calgary Eau Claire is committed to excellence, open, welcoming and feels like a second family
• Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary's Urban Resort.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.