Guest Relation Coordinator
AccorCairoUpdate time: June 27,2022
Job Description
- Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
- Supervise the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
- Follow up on the last day operation: VIP guest didn’t show up, any case to follow up. Take the necessary actions on any pending actions.
- Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
- Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
- Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
- Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell ALL Stars card member ship, and encourage guest feedback
- Follow up on the long staying guest requests: giving them a courtesy calling & sending them amenities as per their request.
- Prepare the TOP VIP’s C-Out:
- Make sure that the bills are revised.
- Contact the guest for departure arrangements: transportation, packing, late C-Out.
- To be present in the lobby for any guest complains.
- Lobby from day time tonight time: Supervise lighting the lobby candles and switch on the light according to the standard.
- Supervise the guest relations schedule and breaks.
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