1、Know well all facilities, functions and working times of hotel
2、coordinate the communication between our department with other departments
3、Lead customers to hotel and assist assistant manager to handle with complaints
4、Consult customers’suggests to our hotel everyday and write them down.
5、Assist customers to register and check out
6、Help and comfort customers when they are in trouble, and report to superior leaders
7、Handle with staffs which customers left and help customers to find their staffs
8、Assist daily works of every position of our department, and supply job vacancy in time
9、Assist leaders to welcome and see off VIP customers, and handle with affairs for VIP customers
10、Be responsible for affairs of hotel lobby and restaurants:staffs’appearances, labor disciplines,qualities of service, sanitation and hygiene of public areas,disciplines, and operations of every position.
11、Can communication with guests in Chinese.