A fantastic opportunity has arisen for a Guest Relation Supervisor to be part of a luxury lifestyle resort in Southern Spain – Sotogrande, San Roque (Cádiz). 

WHAT YOU WILL BE DOING:

its essential job responsibilities and functions include, but are not limited to, the following

•    Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
•    Supervise the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
•    Follow up on the last day operation: VIP guest didn’t show up, any case to follow up. Take the necessary actions on any pending actions.
•    Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
•    Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
•    Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell ALL Stars card member ship, and encourage guest feedback
•    Follow up on the long staying guest requests: giving them a courtesy calling & sending them amenities as per their request.
•    Prepare the TOP VIP’s C-Out:
•    Make sure that the bills are revised.
•    Contact the guest for departure arrangements: transportation, packing, late C-Out.
•    To be present in the lobby for any guest complains.
•    Lobby from day time tonight time: Supervise lighting the lobby candles and switch on the light according to the standard.
•    Supervise the guest relations schedule and breaks.

YOUR EXPERIENCE AND SKILLS INCLUDE: 

•    1 years of experience in a comparable responsible role in high end hospitality, ideally in luxury lifestyle.
•    Fluent English and Spanish
•    Passion for excellence