Providing friendly, sincere and personalized service is one of the ways in which our colleagues turn every moment into an unforgettable memory for our guests. Be a proud ambassador of the hotel you are part of as a Destination Guru, where the detail and warmth we offer our guests makes them feel at home the moment they arrive, valuing their satisfaction and experience during their stay.

WHAT YOU WILL BE DOING:

• Ensure compliance with LQA procedures and standards.
• Ensure that there is always a doorman or attendant at the door.
• Ensure that customer requests are handled correctly.
• Be fully knowledgeable of the services that the hotel offers and ensure that you are informed of all changes and developments.
• Be familiar with all daily events and activities within the hotel and maintain a properly ordered desk.
• Maintain a history of all relevant business folders and information.
• Advise guests on points of interest in the surrounding area.
• Ensure efficient and prompt handling of the delivery of all messages, mails and parcels within the hotel.
• Be familiar with all services and information that customers may require.
• Be familiar with all courier companies and their charges.
• Ensure that the desk, entrance hall, hotel entrances and luggage room are kept clean at all times.
• Ensure that concierge equipment is accounted for and functioning properly.
• Attend meetings as required.
• Assist in the smooth operation of the shuttle service and ensure that information is relayed to airport representatives for all VIP's arrivals and departures.
• Project and maintain the image of the highest standards within the hotel at all times.
• Maximize the sale of our in-house outlets.
• Maintain friendly and cooperative working relationships with all other departments.

YOUR EXPERIENCE AND SKILLS INCLUDE: 

• High level of spoken and written English & Spanish
• Knowledge of Windows and Office package is a plus, as well as OPERA.
• Excellent knowledge of the surrounding area is a plus.
• Must be flexible in terms of working hours.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while maintaining individual and collective team calm.
• Experience of at least 2 year in the same or similar position is an asset.

OUR COMMITMENT TO DIVERSITY & INCLUSION:
 

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
 

WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/