Primary Responsibilities 
•    Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport.
•    Responsible for Reception, Concierge operations, Hospitality and Cashier.
•    Liaise with different departments for smooth and coordinated work.
•    Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
•    Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management
•    Adhere to the Standard Operating Procedures & policies.
•    Check outstanding of in-house guests on a daily basis.
•    To check whether the following records are kept in order and up to date.
o    “C” forms
o    Reception / Information Log Book
o    Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
o    Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
o    Check the grooming and hygiene of the team.
o    Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
o    Ensure that newspapers and parcels are delivered in the rooms without delay.

Knowledge and Experience
•    Diploma in Tourism / Hospitality Management 
•    Minimum 1 year of relevant experience
•    Excellent reading, writing and oral proficiency in English language
•    Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies
•    Good communication and customer contact skills
•    Service oriented with an eye for details
•    Ability to work effectively and contribute in a team 
•    Self-motivated and energetic
•    Must be well-presented and professionally groomed at all times