Job Title

Guest Relations Executive

What you will be doing:

• Responsible for the efficient and professional running of the Guest Relations department, including relationships with other departments.

• Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.

• Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.

• Be prepared to perform al front desk related functions (including  business center, concierge, and guest relations).

• Lead by example: provide a gracious and aggressive hospitality towards all customers.

• Be highly familiar and adhere to all policies, procedures and standards.

• Assist all associates with questions, problems which might occur.

• During peak hours, be in the lobby to ensure efficient and smooth service is provided to all customers.

• Be a problem seeker and solver.

• Review discrepant rooms regularly.

• Determine weekly schedule, adjust according to business demands.

• Complete work or special projects as assigned and make sure to meet due dates.

• Work together with staff on the same level, train and retrain on progressive hospitality skills, technical skills and communication skills.

• Check information board, daily event sheet, be up to date and informed about daily operations.

  Your experience and skills include:

• Minimum 1 year experience as Guest Relations/Front Desk/Executive Lounge – Supervisor in a five star hotel

• Strong communication & hospitality skills

• Ability to solve problems and complaints handling

• Coordination skills

• English language skills both written and spoken, any additional language preferable Arabic is an advantage

• Attention to details

• Training skills

• Motivating & team player

• Computer literate; MS Office, MS Excel, MS Word, MS Power Point & knowledge of Opera is mandatory

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.