Job Title

Under the guidance and supervision of the FOM, and within the limits of the established Mövenpick Resort & Spa Dead Sea policies and OSM (Operational Standards Manual), the Guest Relations Manager responsibilities are to provide efficient, personalized, courteous and punctual service to all guests in house. This also includes maintaining relations with them throughout the year to ensure they continue coming to Movenpick Dead Sea

What you will be doing:

This position’s responsibilities include but not limited to:

• Welcome all guests on arrival and ensure all amenities etc. Are prepared ahead of time. Escort them to their rooms
• Meet all departing guests
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests complaints/ requests and liaise with the departments concerned to ensure immediately follow up and hand over major complaints to the Duty manager
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Conduct inspections as needed
• Keep in touch with guests after their departure and maintaining contact with them – upselling for their friends

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Discounted Food & Beverage

Your knowledge, Skills & Abilities should include:

• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software (PMS)

• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit:

https://careers.accor.com/  

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS