Guest Relations Manager - Waldorf Astoria Beverly Hills
hiltonBeverly hillsUpdate time: August 15,2023
Job Description

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Guest Relations Manager to join their amazing team!

This Forbes 5-Star hotel has 170 rooms, an award-winning Forbes 5-Star Spa, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes 2 Jean-Georges concepted restaurants, lobby lounge, and in-room dining.

The ideal candidate would have a minimum of 2-3 years’ management experience in a luxury hotel, previous experience in Front Office, excellent written and verbal communication skills, with the ability to multi-task. 
  • Shift:  full availability to work AM & PM shifts, weekends, and holidays is required.
What will I be doing?
 
Reporting to the Director of Guest Relations, the Guest Relations Manager will deliver outstanding service to our guests. They will be pro-active, creative, and results driven with a focus on delighting our guests.
 
Primary responsibilities include greeting guests and assisting with guest requests; maintaining guest database and guest profiles; assisting in the guest amenities program; and supporting the Director of Guest Relations.  The Guest Relations Manager will act as the "owner" of the guest database and is responsible for helping to create, and ensure proper delivery of, amenities and services.  It is their responsibility to ensure guest preferences are met while delighting and exceeding guest expectations.  A working knowledge of hotel operations is needed for interdepartmental communication and coordination.  A keen eye for detail is required to check all VIP rooms prior to guest arrival. This position will also meet, greet and escort VIP guests including curbside check-ins.  They will ensure the guest is delighted and satisfied, arriving, during the stay and during a fond farewell.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Health insurance 
  • Career growth and development 
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Go Hilton travel discount program 
  • Best-in-Class Paid Time Off (PTO)  
  • Supportive parental leave
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Salary Range: The annual salary range for this role is $72,000 - $82,000 and is based on applicable and specialized experience and location.

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