Provide courteous and professional service to our guests (internal and external) at all times

Answer guests’ inquiries and provide guests with a variety of information relation to services, products, special items, resort condition, special events, etc

Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of day

Approach guest in the lobby and associated areas that appear lost or in need of assistance

Familiar with hotel facilities to conduct heart of house tour and Grand Canal Shops tour

Welcoming and provide directional assistance to groups

Resolve guest complaints and relay special requests to respective department. Ensure Supervisors or Duty Managers are notified promptly

Maintain updated resources of materials and information to accommodate guest requests expediently and courteously

Coordinate guest requests with designated vendors for reservations in tickets, restaurants, tours, hotel facilities and activities and transportation

Ensure all cashiering transactions are entered timely and accurately

Check and audit cashiering transactions before shift ends

Follow the ferry tickets and gift voucher issuing procedure with accuracy and efficiency

Undertake any task assigned by Supervisors and Managers

High School Graduate or Diploma Degree

1 – 2 years’ working experience in related area

Organized, detail oriented and able to work in a fast paced environment

Competency in Macau history, local attractions and services. Knowledge of accessing the information through electronic, media and telephone channels

Be willing to work any day and night shifts

Have a well groomed appearance

Work indoors and outdoors and continuously maneuver in and around all areas of the office, lobbies, driveways, storage areas, luggage conveyor belts and guest suites

Basic Knowledge of Microsoft Office such as Excel, Word and Outlook