Attend to VIP arrivals/departures process

Be fully conversant with the OPERA procedures for system usage, Limousine Booking System (LBS), MICROS machine and functions, Cotai Jet and Turbo Jet ticketing system and machines

Ensure daily Cotai and Turbo Jet reports are balanced and along with POS receipts

Report any guest complaints to Duty Manager. Log complaints, compliments and suggestions

Ability to provide escort to guests who arrive at the Paiza forecourt located on level 1 to reception located on Level 3 for check in and guest departing through Paiza

Ability to provide luggage assistance and storage for arriving and departing guest

Ensure door and counters coverage, must not left unmanned

Document and monitor phone requests for retrieval of luggage

Maintain appropriate standards of conduct, hygiene, uniform, appearance and posture

Respond to guest requests and answer their questions in a professional manner

Liaise with other operating departments such as Housekeeping, Player Development, Guest Relations & Front Office - Conrad/Holiday Inn/Sheraton, Paiza F&B, Limo Department, Facilities, Business Center, Cotai Travel Limited, Box Office, and Wilson Parking on matters which concern our VIP guests and to achieve guest satisfaction whether this be delivery of room keys, luggage, rooming and concierge related duties in Paiza or APEX Club

Handles daily and month end Premium / Junket billing processes which include comping and amount transfer in OPERA system. Communicate with Duty Manager if any disputes

High School Graduate or Bachelor Degree in Hospitality Management

1 – 2 years’ experience in related area

Work inside and continuously maneuver in and around all areas of the offices

Have exceptional guest relation skills and be passionate about looking after people

Meet the attendance guidelines of the job and adhere to departmental and company policies

Exceptional professional presentation and grooming, with a sense of style

Knowledge in point of sale equipment and/or computers

Knowledge in PMS

Be willing to work any day and any shift

Meet the attendance guidelines of the job and adhere to departmental and company policies

Have a well groomed, professional appearance

Good in English, Cantonese and Mandarin