Guest Relations Officer
Venetian Macao澳门Update time: September 10,2019
Job Description
- Process the check-in and check-out processes in a timely and professional manner
- Answer enquiries and resolve guest complaints, ensuring guest satisfaction
- Handle and process cash transaction
- Post as a Lobby Ambassador to welcome the guest, control the crowd and assist guests who requires direction
Position Requirements
- High school graduate or equivalent vocational school graduate
- Fluent English, Cantonese, Mandarin, knowledge of other language(s) eg Japanese, Korean is a plus
- Be able to stand for long periods of time and willing to work on-shift
- Have a well-groomed, professional appearance
- Basic Word and Excel
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