Greet all guests with a smile and welcome within 30 seconds of their arrival at the SPA

Answer all telephone calls internal and external to the SPA within three rings and ensure that communication is as per Venetian service standard and level of service

Ensure that all reservations are taken without mistake and in their entirety at all times

Be fully conversant in the ‘’Book 4 Time’’ software system in accordance with your level of authority

To be able to fully explain and understand all treatments on the menu of SPA services and be able to recommend the most appropriate ones for the needs of our guests

Ensure that reservations are taken and made in accordance to the principle of column management.

Enforce and ensure that all policies and procedures of the SPA and hotel are understood 100% of the time

Be completely aware and knowledgeable of the SPA and its facilities and of all other facilities within the hotel

Promote and encourage sales of all retail items

Provide a warm service to all spa guests and hotel employees

Ensure that the SPA environment is preserved 100% of the time according to standard settings

Promote, cross sell, upsell and encourage sales of all spa treatments and retail

Ensure effective check out / departure procedure of guests including finalizing all guest bills

Assure all required forms and supplies are properly stocked and available at the front desk

Appear well groomed, wearing complete uniform with correct name tag in accordance with the policies and standards led out by the Venetian handbook

Strive constantly to reach the SPA’s treatment and retail goals

Strive constantly to reach the SPA’s membership goals

Strive constantly to reach the SPA’s promotions goals

Conduct retail inventory counts and report to SPA management any discrepancies or if you suspect theft of merchandise by a guest or employee

Ensure that there is effective communication between therapists and self to coordinate the arrival and departure of guests on a timely basis 100% of the time

Assist SPA attendants and therapists with the treatment room set up, ensuring that the spa set up standards are maintained at all times

Ensure that all flowers etc. used in the SPA are always fresh where required and in perfect condition

Ensure that all teas, juices and refreshments at the SPA reception are always well stocked at all times and in perfect, fresh condition

Ensure that 100% of all scheduled treatments begin no later than five minutes of the scheduled start time

Proactively and creatively resolve problems as they are identified and while the guest is still in the SPA 100% of the time. Inform Assistant SPA Manager / SPA Director in all cases of guest dis-satisfaction or problems

Observe the health and safety standards at all times

Submit valid suggestions for revenue enhancement, cost control, or safety improvements to immediate supervisor on a monthly basis

Adhere to the hotels cash count policy at all times

Assure during work shifts that retail sales and reception area is always perfectly presentable at all times

Set the example for peers and co-workers to display a positive, enthusiastic attitude in all situations within the hotel

Always smile and greet guests and property employees throughout the hotel in a friendly manner before they address you

Communication between guests, peers and management will be mature and professional at all times in accordance with the SPA environment

Adhere to all policies and regulations in accordance with the Parisian Hotel

Attend all meetings as set by the SPA management

Attend all meetings and events as set by the Hotel Management

Carry out other duties and tasks as assigned by the SPA management