Job Title:

We are seeking a Guest Relations Officer to provide top-notch customer service to clients of our hotel. As a Guest Relations Officer, you will be responsible to deliver amazing customer service to our clients. You should communicate effectively with our clients and enhance their overall stay at our hotel. You should be patient as you will act as a point of contact between our clients and staff. You should be able to stay calm when resolving difficult circumstances. You have to make sure the clients are satisfied with our services. Your main objective will be to ensure an extraordinary guest experience so that our clients enjoy their stay at our hotel. You should have a pleasing personality and should be an excellent conversation starter.

What you will be doing:

• Welcome guests to our hotel with a pleasing smile.
• Review arrival lists and records.
• Receive and take care of special guests. 
• Answer the inquiries of clients on a timely basis.
• Assist the other staff members in preparing welcome folders for the guests.
• Give the required information about different areas of our hotel to the guests.
• Promote the services provided by our hotel.
• Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel.
• Build a long term association with the clients.
• Help clients with various tasks like arranging transport, providing supplies, etc.
• Address grievances issues and inform Guest Relations Manager as and when required.
• Record all necessary data and information in the designated registers every day. 
• Comply with health and safety standards

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Discounted Food & Beverage

Your experience and skills include:

• Bachelor’s degree in Hospitality Management or a relevant field.
• 2+ years of work experience as a Guest Relations Officer or a similar role.
• Professional certification in Hotel Management will be preferred.
• Should be a customer-oriented individual with a good knowledge of hospitality industry standards.
• Excellent written and oral communication skills.
• Outstanding organizational and interpersonal skills.
• Exceptional time-management skills.

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

https://careers.accor.com/   

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS