Review in-house, arriving and departing Paiza guests on a daily basis. Attend daily briefing for update information and to share information as well

Be fully conversant with property’s software such as Opera, LBS, POS, Turbojet ticketing system, Cotaijet ticketing system, House of Dancing water ticket system, Timelox, FCS, Guest Profile Share point, Concierge Services Share point

Handles any request eg. Concierge services, Limo booking, Restaurant booking, Hotel and local information, Visa and tour arrangement. Follow up to ensure completion

Collecting and updating guest personal information, preferences, practices, and hobbies to ensure Paiza has as detailed and accurate a guest history and guest recognition program as possible

Be fully conversant with Paiza Core Standards as well as Venetian Product knowledge

Partially escort guests from the concierge counter to where the guest intends to go giving clear directions with providing with hotel or local map

Complete necessary financial postings, adjustments and other financing issues. Conduct daily report audit and make sure no exception occurred

Fulfill guest requirements and anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times, as long as Fulfill guest requirements and anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times, as long as they are safe, legal and economically sound

Fulfill guest requirements as long as they are safe, legal and economically sound

Anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times

To be fully conversant of Paiza S.O.P.

To be able to perform any other tasks delegated by superior in Paiza

Minimum High School graduate; Diploma Degree preferred

Equivalent vocational school certificate

1 – 2 years’ of experience in related area

Computer Skill

Exceptional guest relation skills and be passionate about looking after people

Maintain the confidentiality of hotel data

Communication skill

Be willing to work any day and any shift

Fluent in English, Cantonese and Mandarin

Excellent or good in basic Excel / Microsoft

Hotel IT software

POS system

Work inside and continuously maneuver in and around all areas of the offices

Exceptional professional presentation and grooming