Responsibilities:

Guest Relations Supervisor is responsible to provide professional and multi skilled services to our guests, ensuring that their stay will become a memorable experience.
Guest Relations Superbisor will also be in charge of key responsibilities such as: 
•Supervise all Guest Relation Opertions team ensuring that guests are taken care of in a professional and friendly manner 
•Maintain effective communication with all related departments to ensure smooth service delivery 
•Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly 
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels 
•Ensure that every call is greeted and attendent in a professional manner as per the FRHI Heartfelt Service Standarts
•Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout 
•Ensure all guest registrations are completed and correspond with Opera PMS guest information.

Qualifications:

The candidate should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.
The ideal candidate should be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
The candidate must work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests.

“Quality in Life”

 
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissotel Resort, Bodrum Beach lies directly on the waterfront in Turgutreis, approximately 20 km from the centre of Bodrum, a very popular destination as it offers ideal conditions for water sports, culture and Aegean relaxation.

The main two-storey hotel of Swissotel Resort, Bodrum Beach comprises 66 rooms and suites, with minimum 40 m² per room. This is complimented by 72 serviced residences at 85-348 m².

The restaurants and bars are places of entertainment, where the ambience runs from formal to casual and dishes are prepared with the best local products.