JOB DESCRIPTION

• Reporting to the Assistant Front Office Manager, the Guest Relations Supervisor is responsible for maintaining the efficient operation of the front office team focusing on Guest Relations Officers.
• He/She is primarily responsible for ensuring we provide the highest level of guest service to all our guests most especially VIPs
• The Guest Relations Supervisor will greet arriving guests, assist in in-room check-in, settle their accounts, and offer assistance throughout the duration of their stay

WORK EXPERIENCE

• A hospitality diploma is an asset
• Minimum of 2 year years experience in Front Office operations
• Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs and Windows, MS Office Suite an asset
• Proficient in the English language (verbal & written), second language is an asset

BENEFITS

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.