Guest Service Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.  

Hotel Overview:

Edmonton's "Chateau on the River" For more than 100 yhears, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskachewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations.  A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city.  Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expance of urban parkland.  Boasting dignified style and timeless grace, each of our 198 classically desgined guestrooms, including specialty suites, are tastefully adorned with the finest amenities.  In 2016, we forever changed the game inluxury was we unveiled a completely re-designed Fairmont Gold and Lounge.  Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will.  From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.
Summary of Responsibilities:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Consistantly offer professional, friendly and engaging service
• Follow Front Office Policies, procedures and service standards
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages 
• Process and balance postings for each shift
• Maintain Company issued float and balance for each shift
• Ensure that the Front Desk is appropriately supplied and stocked at all times
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Related work experience in the hospitality/service industry required
• Previous Front Office experience an asset
• Previous Property Manager, ResView, and Microsoft applicaitons experience an asset
• Excellent organizational, written and verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

• Sitting: 0-1 hrs/day
• Walking: 7-8 hrs/day
• Standing: 7-8 hrs/day
• Bending/Reaching: 0-3 hrs/day
• Pushing/Pulling: 0-3 hrs/day
• Physical effort: medium, required to lift up to 50lbs
• Environmental stress: busy atmosphere

Our commitment to Diversity & Inclusion:

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/