About the Hotel

Novotel Melbourne South Wharf features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre, with 180+ retail brands.

About the Role

This is a fantastic opportunity for those with commitment to creating genuine connections & peak moments for our guests. Key duties include, but are not limited to the following:

• Greeting guests arriving or departing from the hotel  
• Providing exceptional service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Promoting and up-selling hotel facilities through strong product knowledge
• Maintaining control of guest and hotel accounts ensuring that all charges are posted accurately and efficiently.
• Ensuring timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions
• Ensuring safety and security for guests and colleagues

Skills and experience

• Genuine passion for Hospitality & desire to help others
• A positive can do & customer focused attitude
• Excellent grooming and presentation skills
• Exceptional communication skills
• Availability to work varied shifts including early morning, late evenings, weekends and public holidays

Benefits and Perks

• Worldwide Accommodation & Food & Beverage discounts for you, your family & friends
• Extensive employee benefits & special rates with our partnership brands
• Wellbeing at work – Work Your Way!
• Recognition including a complimentary hotel stays
• Training and career development opportunities

Why work for Accor? 
Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We live and breathe by our four principles:
•    People Crave Belonging
•    People Want the Real Deal
•    Every Person has a Story
•    People Hate to be Wrong

 Click ‘Apply’ to begin your journey with us!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.