Guest Service Agent
AccorJawa timurUpdate time: April 9,2022
Job Description
Job Description
Work Experience
Benefits
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Attend to other duties as requested by Management and Supervisors
Work Experience
- Discipline, good attitude and self motivated
- Passionate in guest experience and satisfaction
- Able to work in a team & good communication
- Fluent in English both written and verbally
- Must have experienced in the same position at least 2 years in an upscale hotel
- Hotel or Business School graduates Higher Diploma or Bachelor Degree
Benefits
- Training and Talent development opportunities
- Be a part of Global Community of Hospitality Industry
- Opportunity to grow your career
- A Bienvenue Card – offering a special staff rate at Accorhotels.
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